**The Right Individual**:
Technical experience working with any of the below Technologies,
- .NET technologies,
o Java
o C++
- Contact Centre Technologies like Avaya/CISCO expertise.
- More than 2 years of project management or project co-ordination experience in Contact center or unified communication or collaboration domain, involving voice products from AVAYA, GENESYS, CISCO, ASPECT, etc., will be preferred.
- Must have worked in an environment of grooming a team on coding techniques, process compliance and process-oriented task delivery.
- Expertise in handling people and interfacing with internal stakeholders (or)customers as part of all the project management activities.
- Prior experience in writing and presenting HLD and LLD and getting them signed off from respective stake holders.
**Roles & Responsibilities**:
- Will report to Delivery Head and will be part of the Organization's Product Delivery team & Professional Services team.
- Will be co ordinating with project owners in different geographies and delivering the projects.
- Will be given a project team with unconventional pyramid structure to deliver projects.
- Scope of Project management will include, however not be limited to,
o Planning and Defining Scope
o Activity Planning and Sequencing
o Task and resource Planning
o Developing Schedules
o Time Estimating
o Cost Estimating
o Documentation
o Creating Charts and Schedules
o Risk Analysis
o Managing Risks and Issues
o Monitoring and Reporting Progress
o Team Leadership
o Strategic Influencing
o Business Partnering
o Working with Vendors
o Scalability, Interoperability and Portability Analysis
o Controlling Quality
Project Closure and handover documentation
**Required Professional & Interpersonal Qualities**:
- Any Graduate / BE / BTech /MCA
- Passionate about building high-quality systems with software implementation best practices
- Team Management, process management and compliance with quality standards; ensuring project delivery within time, cost and effort specifications.
- Must have demonstrated different models of SDLC and Agile methodologies in previous projects handled.
- Ability to quickly learn new concepts and software technologies is necessary.
- Excellent verbal, written and effective communication skills
- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
- Effective time-management, organizational and prioritization skills
- Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership
- Prioritize and juggle between multiple projects based on business needs
- Effectively Communicate with external customers as and when required
Technical Lead - IVR
