At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox Live, PlayStation Network, and EA Origin. We are backed by top investors including Softbank, Sony Interactive Entertainment, Galaxy Interactive, NetEase, and Krafton. Our latest Series B funding has firmly solidified our place as a top player in the gaming industry. AccelByte's talent has decades of experience building and shipping some of the largest game and distribution platforms in the world.
We believe that the best companies empower employees to make decisions, obsess about the best user experience, and are not afraid to make and learn from their mistakes. Our culture is based on humility, openness to feedback, drive, and collaboration, which we feel results in the best performing teams. As a company that values diversity, inclusion, and employee growth, our employees have opportunities to work with and learn from teams all over the world. We offer competitive salaries, a full range of health benefits, social activities, career growth opportunities, and an amazing team. Come join us!
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We are looking for a seasoned Technical Producer with a proven track record in managing the end-to-end lifecycle of Software as a Service (SaaS) products to join our team. You'll work with clients, stakeholders, and project teams to ensure project requirements are met, risks are managed, and deliverables are timely. You'll collaborate with other managers to allocate resources, shape product features, and create a roadmap. Your customer engagement skills will be key in understanding needs, defining product concepts, and delivering valuable products.
**ESSENTIAL FUNCTIONS/RESPONSIBILITIES**:
The Technical Producer is accountable for the following functions and responsibilities:
- Lead the planning and driving of the product roadmap while mentoring and coordinating the project team
- Manage complex client requirements and expectations, and communicate changes transparently
- Effectively communicate project status and risks to stakeholders and cross-functional teams, raising awareness of issues and ensuring client satisfaction
- Evaluate technical opportunities and stay informed of similar and competing products in the market to provide valuable insights
- Act as a client advocate, maintaining regular communication and collecting requirements to deliver successful client engagements and launch experiences
- Clarify technical specifications with engineering teams to ensure high-quality delivery of solutions that meet client needs
- Provide expert guidance and support to help clients achieve milestones and goals
- Take charge of sprint planning, ticket grooming, daily scrum, and backlog management to ensure timely and efficient project execution
- Engage in regular communications with clients to ensure the successful delivery of multiple client engagements and maintain strong client relationships at a senior level.
- Perform other duties as assigned
**QUALIFICATIONS/EXPERIENCE REQUIRED**
- A strong software engineering background with a degree in Computer Science or equivalent
- 4+ years of experience as a Technical Producer, well-versed in Scrum and Agile methodologies
- Experience delivering SaaS products and working in the game industry
- Expertise in cloud technologies (AWS), UE4/Unity, and online video game development
- Excellent English communication skills to facilitate team collaboration and manage stakeholders at a senior level
- 5+ years in program management, partnerships, ecosystem growth, and/or developer relations
- Strong skills in software systems design and technical mentorship
- Proven ability to build and maintain relationships with partners, stakeholders, and clients at a senior level
- A quick learner, customer-focused, and adaptable to new technologies and scenarios
- Experience leading and aligning teams to execute quickly, with flexibility to work schedules and experience in distributed teams and multinational startups being a plus.