**Area Coverage & Base Location**
- East Java area (Base = Surabaya)
**Primary Purpose**:
- Responsible for maintaining and providing technical service to renal units in the assigned area
**Key Responsibilities / Accountabilities**:
- Provide technical support to clinical coordinator and marketing team in trials and installation
- Working as a team with sales service to increase product penetration.
- Identified new and follow up any potential business opportunities
- Assist customer service with technical clarification of customer order
- Ensure all service carry out on time and efficient
- Educate staff in the hospital in maintenance of our machine
- Provide technical support for design of HD room
- Maintain database on all equipment including trial and loan machine
- A service report to be completed for installation, repair and maintenance tasks
- Enter all service report into technical service database and hardcopy be filled on regular basis
- Other projects those may assign by Direct Superior
- Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
- Obey the Fresenius Medical Care Compliance and Company Regulation
**Competencies (**attitude, skills, typical qualifications and experience)**:
**Education and Experience**- Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering- Have active Professional License as Electromedics (STR) is a plus- Have 1-2 year of experience as Technician in Medical Devices company, or 3-6 months internship experience in related field for Fresh Graduates- Wiling to place in any area where the company operates and needs
**Competencies**
- Core Competencies refer to FME Company Values
- ** Collaborative**: means that we know how to work together for our shared purpose and to achieve our goals as one company
- ** Excellent**: means that we continuously drive quality and progress to lead the business into a successful future
- ** Proactive**: means that we are good at taking the initiative to make an impact with our work
- ** Reliable**: means that we are a trusted companion to our patients, partners and colleagues
- Technical Competencies:
- ** Project Management**:Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.
- ** Customer Service Management**:The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
- ** Resource Management**:The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
- General Competencies:
- ** Continuous Learning**:Show the great willingness to receive knowledge & skills for effectiveness of work
- ** Commit to the Organizational Ethic**:Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally
- ** Administration, Planning & Organizing**:Implement the process of operational administration, reporting and document management regarding operational process in working unit.