**Job Purpose**:**Responsibilities**:- Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements- Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)- Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams- Ownership of assigned Request Manager resolver group- Respond quickly to queries or customer care issues- Communicate product and technology information to educate internal and external audiences- Deal with product/solution enquiries from internal/external sales, vendors and resellers- Maintain peer-level technical contacts in assigned vendor- Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation- Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates- Opportunity to deliver basic post-sales implementation services- Develop Product knowledge to a competent technical level in line with vendor/business expectations**Knowledge Skills and Experience**- Effective oral and written communication skills.- Strong attention to detail, priority management and planning skills.- IT industry knowledge - Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.- Existing knowledge of product and technology portfolio is desirable but not mandatory depending on seniority of role.**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
