Technical Support Engineer Freelance

**Responsibilities**:

- Troubleshoot and diagnose technical issues faced by agents and dealers
- Provide timely and effective resolutions to tech-related problems
- Conduct training sessions on Moladin's platform and features
- Assist in the implementation of new technology tools and systems
- Collaborate with cross-functional teams to improve Moladin's product offerings
- Manage and maintain internal technical documentation
- Analyze data and provide insights to improve customer experience

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology or a related field
- Proven work experience as a Technical Support Engineer or similar role
- Strong problem-solving and critical thinking skills
- Experience with coding languages such as NodeJS and javascript
- Familiarity with databases such as MySQL or PostgreSQL
- Excellent communication and interpersonal skills
- Ability to work autonomously and in a team-focused environment