Technical Support

**About us**We are professional, agile and supportive.Our work environment includes:- Modern office setting- Food providedThe following is a Job Description for this position:- Ensuring that the product or service used by the user can function normally/run as it should- Serving customers well- Perform troubleshooting and also provide solutions to customer problems- Provide education about products used by customers- Provisioning and activating product services- Coordinate a use case with an internal team, such as the Engineer/Product Team- Active in using the ticketing system (JIRA/Gitlab)- Ensuring customers are satisfied with the support provided by the company**Job Requirements**The following are the requirements for this position:- Preferably For Women- Graduate from computer or related field.- Experience minimum 1 years as technical support specially on contact center product. Fresh Graduate Welcome- Willing to work 24 hours (under consideration)- Have a good problem solving and logic- Good analytical thinking- Willing to work shifting (under consideration)- Willing to be assigned to visit customers outside the city at any time needed- Able to work under pressure- Domiciled in Jakarta**Job Type**: ContractContract length: 12 monthsPay: From Rp5,000,000 per monthAbility to commute/relocate:- Jakarta: Reliably commute or planning to relocate before starting work (required)Expected Start Date: 09/04/2023