Technical Support - (It Services Industry)

**Description**:SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.We represent our client that Software-as-a-Service (SaaS) company that specializes in delivering innovative finance solutions to businesses of all sizes. With a dedicated focus on financial management, their cutting-edge software platform enables organizations to streamline their financial processes, enhance decision-making capabilities, and achieve greater operational efficiency.**Key Responsibilities**:- Diagnose and troubleshoot software and hardware issues reported by customers, ensuring timely resolution.- Guide customers through the installation, configuration, and usage of the company's IT SaaS products.- Document and track customer interactions, issues, and resolutions in the support ticketing system.- Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex technical issues.- Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.- Identify recurring technical issues and work with the team to develop solutions and improve product functionality.- Provide training and guidance to customers on using the company's IT SaaS products effectively.**Qualification**s**:- Minimum of 2 years of experience in technical support, preferably in the IT SaaS industry.- Familiarity with cloud-based technologies and SaaS concepts.- Excellent problem-solving skills and the ability to think analytically.- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.- Customer-oriented mindset with a focus on delivering exceptional service.- Ability to work independently and prioritize tasks in a fast-paced environment.- Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or similar, are a plus.