Technical Support Specialist [Fully Remote - Europe]

**Customer-Focused Responsibilities**:

- Problem Solving: The role involves translating customer needs and problems into solutions or internal support plans of action, demonstrating a proactive approach to addressing customer concerns.
- Knowledge Management: Consistent documentation of support cases in Salesforce and updating the knowledge base is crucial for knowledge sharing and continuous improvement.

**Technical Skills and Experience**:

- Technical Skillset: Strong technical skills, including understanding software technologies, web functionality, troubleshooting, and data file processing, are essential.
- CRM Utilization: The ability to effectively use CRM technology to document and manage customer support issues is highlighted.
- Operating Protocols and SLAs: Previous experience working with defined operating protocols, system processes, and service level agreements (SLAs) is mentioned as a requirement.

**Communication and Collaboration**:

- Verbal and Written Skills: Strong verbal and written customer engagement skills are emphasized, indicating the importance of effective communication.
- Active Listening: An active listener who seeks to understand the root cause of issues is desirable.

**Additional Skills and Traits**:

- Language Skills: Fluency in verbal and written English is required.
- Positive Attitude: A growth mindset, positive attitude, and a desire to excel and achieve are mentioned as desirable traits.
- Bonus Points: Experience and demonstrated interest in SaaS.

**We offer**:

- Paid Leave
- Equipment
- Amazing opportunities for growth based on performances
- Consultancy Agreement
- GROSS pay
- Fully Remote Work