Technical Support Specialist

Position Summary

1. Assisting regional enterprise mobile device fleet with software & hardware issue.

2. Maximize sales revenue of each region(account) by setting sales strategies through market trend analysis.

3. Set sales strategies that focus on customer satisfaction by studying the needs of customers in a region.

Role and Responsibilities

1. (Technical Suppport) Assisting regional enterprise mobile device fleet with software & hardware issue.

2. (Sales management) Set the mid and long term sales strategy.

3. (Account management) Facilitate the mid and long term relationship with accounts and support the cooperation strategy that is aimed at benefiting both parties.

4. (Marketing sensing) Analyze the region's competitors and market trends and create reports on it.

5. (Demand projection) Project the region's demand to ensure that there is not setback to supply.

6. (Business opportunity development) Assist in the development of new accounts and business opportunities.

Skills and Qualifications
- Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
- Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
- Normally receives little instruction on day-to-day work and receives general instructions on new assignments
- Minimum 3-4 years of successful IT consultative, Technical Presales with experience with Enterprise Mobility Solution or related.
- Experience in programming would be a great plus.