Technical Support Specialist

We are looking for a dedicated Technical Support Specialist to join our team and give exceptional technical assistance to clients regarding our products and services. This role include diagnosing and fixing technical difficulties, providing prompt help, and monitoring server performance to ensure maximum functionality.
- Responsibilities/Jobdesc:

- To provide technical assistance to clients for products & services offered by us
- To provide guidance to clients for products & services offered by us
- To troubleshoot errors related to hosting related services (Windows & Linux)
- To monitor servers' performances
- To ensure servers are working on optimum performance
- To reply to clients via Help-desk
- To answer and reply to phone calls on Technical related issues
- Requirements:

- Maximum age 29 years old
- at least 1 years experiences of working in a related field is required for this position
- Understanding of Linux system operation
- Understand the concept of server administration with Linux
- Have good understanding in Hosting and Domain will be an advantage.
- Understand cPanel
- Have good communication
- Able to work with teams as well as individually
- Can analyze server problems
- Able to speak English at least passive.
- Willing to work shifting schedule (morning, noon, and night shifts)

Working Conditions:

- Based In Jogja or willing to relocate to Jogja.
- Work From Home allowed (after the probationary period) with limited quotas per year.

Application Question(s):

- How many experience did you have as Technical Support?
- How many salary do you expected?
- Are you ready for shifting 24/7?