Who is PT BFI Finance Indonesia Tbk?
PT BFI Finance Indonesia Tbk was founded in 1982. It is one of the oldest and the most diversified multi finance companies in Indonesia as well as the first multi finance company to be listed on Indonesia Stock Exchange with ticker code BFIN. Currently BFI Finance has over than 300 branches and 9000 employee across the nation.
In 2017, PT BFI Finance Indonesia Tbk built a subsidiary called PT Finansial Integrasi Teknologi (FIT). We believe that technology can facilitate more financial access to Indonesian people. FIT has launched its platform "Pinjam Modal" in October 2018.
Responsible for providing Tier 2 (L2) support to Internal all incidents/issues related to production issues.
Troubleshooting and resolving incidents with Advanced Technical Knowledge.
Setup Monitoring Tools and Alerting.
Participate in enhancement of the Monitoring Tools Production System.
Analyse the technical issues in production by deep diving into the issues and identifying the root cause of
the issue in production.
Create post-mortem to prevent recurrence.
Ensure proper SOP documentation of solutions and workarounds for L1 Support.
Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress till resolution.
Report status and progress of open incident tickets to technical lead on a regular basis.
Handling escalation on actions from Level 1.
Perform standby duty (24x7) on call support basis.
At least 3 years of experience in relevant troubleshooting or support experience, familiar with SLA, handling tickets, monitoring, processes, and metrics.
Good understanding of Linux environment, Windows Server.
Familiarity with cloud provider, e.g., Google Cloud (preferred), AWS.
Experience in Monitoring Tools ( Kibana, Grafana, Datadog,Grafana Loki etc ).
Good understanding in SQL Query
Experience in managing and monitoring Cloud System and DataCenter Server ( Onpremise )
Good problem-solving and analytical skills to resolve technical problems.
Good ability to write scripts and automation (using Bash Scripts/Python).
Familiarity with Rundeck, Node Exporter, Prometheus, Nginx, IIS.