Resolve issues impacting client and play a key role in enhancing the client experience.
- Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution.
- Partner with business functional team leaders and other key stakeholders to provide analytics and insights to enhance efficiencies, identify challenges, and quantify performance.
- Provide and manage monitoring the system and provide communication to the stakeholder for an issue or outage.
- Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business.
- Project and Program Management: Manage and/or participate in various projects and programs
**Essential Qualities to be Successful**
- Ability to easily adapt to and learn new technologies.
- Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
- Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills.
- Innovative thinking and bias for action balanced with a strong customer and quality focus
- Strong attention to detail and excellent written and oral communication skills.
**Qualifications and Experience**
- Demonstrated ability performing a Technical Support role to effectively research and resolve complex technical problems, provide software support and testing, documentation, and technical training
- Proficiency utilizing working with Databases and SQL
- Working knowledge of programming languages (Python, Java, Go) a plus
- Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications
- Familiar with Linux OS
- Demonstrated experience finding an issue based on Logs data.
- Working knowledge of monitoring platform (datadog, grafana, zabix, cacti) is a plus
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