Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand.
**What You Will Do**:
- Resolve issues impacting client and play a key role in enhancing the client experience.
- Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution.
- Partner with business functional team leaders and other key stakeholders to provide analytics and insights to enhance efficiencies, identify challenges, and quantify performance.
- Provide and manage monitoring the system and provide communication to the stakeholder for an issue or outage.
- Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business.
- Project and Program Management: Manage and/or participate in various projects and programs
**Essential Qualities to be Successful**
- Ability to easily adapt to and learn new technologies.
- Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
- Analytical and detail-oriented with in-depth technical knowledge and problem-solving skills.
- Innovative thinking and bias for action balanced with a strong customer and quality focus
- Strong attention to detail and excellent written and oral communication skills.
**Qualifications and Experience**
- Demonstrated ability performing a Technical Support role to effectively research and resolve complex technical problems, provide software support and testing, documentation, and technical training
- Proficiency utilizing working with Databases and SQL
- Working knowledge of programming languages (Python, Java, Go) a plus
- Troubleshooting proficiency - ability to duplicate problems and define root causes using designs, code, or specifications
- Familiar with Linux OS
- Demonstrated experience finding an issue based on Logs data.
- Working knowledge of monitoring platform (datadog,grafana,zabix, cacti) is a plus
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