**YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.****Would you like to become part of the world's most international company?**A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!**Grow YOUR career with DHL today!****Main Responsibilities**:- Ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead.- Complete activity reports to measure individual/department effectiveness.- Coordinate and manage DM programmes and ensure appropriate follow up.- Where appropriate, to successfully open accounts for new DM customers.- Ensure co-operation with other members of the sales team and throughout the sales force.- Provide customer oriented service at all times relating to specific sales issues.- Act as main contact for DHL of small trading accounts under Telemarketing, responding and satisfying their sales and post-sales requirements.- Manage multi-channel customers by phone or direct mail.- Provide customer oriented service at all times for multi-channel customers.- Coordinate with all sales channels, CS and Marketing Department for lead management.- Liaise with other departments to ensure delivery of service commitment to multi-channel customers.- Ensure feedback is provided to all lead generators on status of all leads endorsed.- Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.- Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.- Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organisation.- Maximise on all opportunities to secure new business by providing account facilities to customers through the lead qualification process.- Ensure the data integrity in DHL systems for recording the updated customer historical information**YOUR PROFILE**:- Minimal Bachelor's Degree, any field.- Good English Communication Skill & telephone skills- Database skills.- Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.- Sets clear and realistic goals and objectives.- Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.- Schedules time effectively and uses efficient work methods and tools.- Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results.- Focuses self and others to achieve targets aligned with business goals.- Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.- Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.**WHAT WE OFFER**- Strong career support in an international environment- Great culture and colleagues- Various benefit program- Access to comprehensive learning programs**BECOME PART OF OUR TEAM
