Telephone Operator

Job Description

Job Purpose This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards.
Primary Responsibilities Operation Process all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Hotel StandardsRecord and control wake-up calls accuratelyAssist guests with international calls and directory queries. Address guests by name whenever possibleBill call costsHandle guests requests promptly, report complaints and irregularities to the Telephone Supervisor or Duty ManagerStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsPage staff member when requestedAbide by principles of guest privacyBe aware of local telephone listings and frequently dialed numbersAdvise defects on switchboard equipment to SupervisorMaintain a clean work environment
Qualifications

Knowledge and Experience Secondary / High school educationMinimum 1 year of relevant experienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageCompetencies Good communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver. Excellent communication.Results and service oriented with an eye for details.Ability to multi-task, work well in stressful & high-pressure situations.A team player & builder.A motivator & self-starter.Well-presented and always professionally groomed.