Telesales Team Leader

Manage team performance to achieve daily and monthly targets (Sales number, Quality score). One team consists of 15 - 18 Telesales Operators (TSO)

Monitor and optimize TSO utilization for productivity (break/lunch, call time, not ready time, etc)

Ensure team follow rules based on Code of Conduct

Conduct daily group briefing and 1-1 coaching

Report performance on an hourly, daily, weekly, and monthly basis

Manage TSO attendance and lateness

Listen to TSO recordings to ensure they deliver the expected quality

Flooring, to get an idea of what situation happening on the floor

Analyze daily performance based on dashboard data

Listen to TSO recordings to ensure they deliver the expected quality

Do selling activity to experience selling process

**Required language(s)**: English, Bahasa Indonesia

At least 2 year(s) of working experience in the related field is required for this position.

Preferably Supervisor / Coordinators specializing in Sales - Telesales/Telemarketing or equivalent.

Contract position(s) available.