Tenant Experience Intern

At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.

**Job Title: Tenant Experience Intern**

**Job Type: 4-6 month paid internship**

**Reports To: Tenant Experience Manager**

**Main Responsibilities**:

- Handle and solving tenant issue through direct and indirect
- Conduct regular property audit, organizing properties ticket and consistently follow up with related team and proactively provide feedback & suggestion from audit result
- Handle tenant experience project task and build positive feedback from tenant
- Proactively look opportunities for community building, create and execute monthly event activity
- Operate property management system and read data as a working resources
- Work closely with other teams to deliver our service standard
- Act as the liaison between tenants and Cove

**Experience and Qualifications Required**:

- Completed or pursuing a Bachelor Degree in any major (Hospitality/Tourism/Management is preferable)
- Max 2 years experience in property management and/or community management (preferably has working experience in the Hospitality industry and/or startup property management with customer facing role)
- Fresh graduates who are highly organized and have excellent communication skills are welcome to apply