Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Systematically gather information from various sources, including market reports, public records, industry news, and competitor publications, to build a comprehensive database of competitive intelligence.
- Employ analytical techniques to interpret data, identifying trends, strengths, weaknesses, opportunities, and threats in the competitive landscape.
- Translate findings into actionable insights, providing recommendations to support strategic planning and decision-making.
- Prepare reports and presentations that clearly communicate competitive intelligence findings to stakeholders.
- Work closely with the Vendor Management team to provide intelligence support tailored to specific transportation needs.
- Continuously monitor the competitive environment for changes and updates, ensuring SPX vendor price remains agile and responsive to market shifts.
- Determine key partner for vendors Air/Sea/Land
**Requirements**:
- Bachelor's degree in related field. Advanced degrees or certifications in competitive intelligence, business analysis, or related areas can be advantageous
- Strong ability to analyze and synthesize information from diverse sources, identifying patterns and insights within complex data sets.
- Capacity to understand broader business strategies and how competitive intelligence can influence strategic decisions.
- Excellent written and verbal communication abilities, with the skill to translate complex data into clear, concise, and actionable insights for varied audiences.
- Familiarity with data analysis tools and software, including business intelligence platforms, statistical software, and databases.
- Precision and thoroughness in research and analysis, ensuring the reliability and accuracy of competitive intelligence