Company Description Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.
With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.
Job Description What you will be doing: Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfactionComplete a seamless check in and check out service for all our guestsTo act as a point of contact for all guests, to provide assistance and offer them efficient customer service, identify their needs as well as product knowledgeEnsure the correct handling of guest messages, mail and packagesTo know details of the day's arrivals, identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenitiesWorking with the Duty Manager on a daily basis to best serve our guestsAssist in arranging room moves, select appropriate rooms and arrange for luggage to be moved Qualifications Minimum 1-2 years previous experience within similar roleGood communications skills, both written and verbal in Bahasa Indonesia and EnglishWorking experience in 5* hotel operation is highly regarded Additional Information Employee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Open your way to get the talent development opportunities in Accorhotels in the future