Workforce Management & Reporting Staff

**Responsibilities**:

- Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
- Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
- Conduct regular audits and identify anomalies in individual agents' performance.
- Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
- Provide recommendations and implement improvements in data tracking and reporting.

**Requirements**:

- Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
- Experience in data management and data analysis role will be an advantage.
- Advanced skill in Microsoft Excel is non-negotiable.
- High attention to detail as the work requires very high accuracy.
- Good communication skills in both Bahasa and English.
- Good analytical skills with the ability to utilize data to support his/her arguments.
- Comfortable working with tight deadlines.

**Be Part of ATI Journey**:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand.

ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 700 employees providing services to our clients across the globe.