2Nd Level It Support (M/W/D)

**Your main tasks**:

- Provide second-level support by answering calls and handling the resulting incidents or service requests
- Recording incidents and service requests
- Analyzing for proper prioritization, classification, and provision of initial support
- Assuming responsibility, monitoring, tracking, and communicating incidents and service requests
- Informing users and the service desk of incident or service request progress
- Monitor status and progress of resolution of assigned incidents and service requests
- Provide resolution and recovery of incidents not assigned to specialized support groups

**Your profile**:

- Education or studies in the field of information technology
- ITIL certified
- Structured way of working, ability to work in a team, communication skills
- Good communication skills
- Work experience of at least 5 years
- Good knowledge of German and English
- Microsft Windows Client, cloud services, Windows Server, monitoring systems, MS-Office

**Why us?**:

- An exciting and challenging job
- Short decision-making processes and independent work
- Fast-growing company with a wide range of career opportunities
- A young, dynamic and highly motivated team with exceptional team spirit
- Flexible working environment
- Hybrid working model
- Support for the use of public transport (subsidised ticket)
- Good infrastructure for private transport (proximity to the motorway, charging stations for electric cars and free parking)
- Corporate benefits platform
- Company health management and company pension scheme with Allianz
- Drinks - flat rate (water and coffee)

**About us**: