**About Kuoni Tumlare**:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
**About the Role**:
Reporting to the Sales Manager, the primary role of the Account Manager is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The job holder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget.
**Key Responsibilities**:
- Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, and preparing business intelligence reports.
- Explore and identify potential new accounts: stay abreast of competitor activities, and actively follow up on sales quotation request from potential clients. Attend local travel fairs and trade shows.
- Consultative selling: conduct sales visits and calls using a meeting planner effectively. Uncovering the clients' needs and requirements, qualifying requests with agents. Client relationship building, promoting new products, destinations and last-minute deals, preparing proposals for clients, negotiation and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
- High-quality account management: define incentive agreements with agent, and define mark-up plans per market per agent. Enforce T&C, e.g. payment condition, compensation/supplement policy.
- Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collating agent feedback; following up on losses, including regular review with internal departments e.g. quotation hub.
- Attend and participate in regular internal sales meetings, providing recommendations on business strategy for responsible accounts/market.
Ensure business transactions are in accordance with the company policies
Responsible for sales revenue and profit targets.
**Key Responsibilities**:
**TO SUCCEED IN THE ROLE, YOU SHOULD HAVE**
- Excellent selling and influencing skills.
- At least 5 year(s) of experience in Sales & Marketing, in travel agent or related industry is preferable.
- Strong communication and presentation skills in English.
- Track record in establishing relationships with clients/travel agents or related authorities.
- Planning and organizational skills.
- Self-motivated and a good teamwork player.
- Good negotiation skills.
- Good knowledge of destinations and tourist attractions in Europe.
- Preferably Supervisor / Coordinators specializing in Sales - Corporate or equivalent.
**We are Looking for a Person With**:
- Passion and want to learn tourism business especially wholesale.
- Good initiative and problem-solving.
- Teamwork and good communication skills.
**What We Offer**:
- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.