Join our team and be part of the continued success of Bali's largest integrated resort.
We offer an exciting career opportunity for an individual with the following details:
Summary of Responsibilities: Demonstrates and communicates key drivers of guest satisfaction for the Ah Yat Abalone Seafood Restaurant Analyses service issues and identifies trends for the Ah Yat Abalone Seafood Restaurant Makes and executes the necessary decisions to keep the Ah Yat Abalone Seafood Restaurant moving forward toward achievement of goals Works with the hotel management team to develop an operational strategy that is aligned with the Ah Yat Abalone Seafood Restaurant business strategy and leads its execution Reviews the Ah Yat Abalone Seafood Restaurant reports and operations sales performance in accordance with the allocated budget Focuses on growing revenues and maximizes the financial performance of the department Coaches and supports operations the Ah Yat Abalone Seafood Restaurant team Communicates a clear and consistent message regarding the Ah Yat Abalone Seafood Restaurant goals to produce desired results Performs other duties, as assigned, to meet business needs Review guest feedback with the Ah Yat Abalone Seafood Restaurant team and verify that appropriate corrective action is taken Handles and oversees guest issues and complaints to establish engagement that differentiates guest experiences beyond extraordinary, and is highly regarded Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction Be responsible for monitoring guest/other department requests with actions in operating departments in timely manner Minimum 3 years' experience in the same position in Chinese Restaurant Proven track of achieving targets, has strong organizational and time management skills Knowledge of the Chinese Restaurant trend that generates revenue to increase profitability Strong business acumen and operation strategy, wants to win attitude with excellent time management skills Strong leadership skills with an acute sense of good judgment Can thrive in a high-pressure environment and has a strong operational strategy that is timely Knowledge of food safety principles and best practices, HACCP certification is desirable Eloquent in English communication in both written and spoken Fluent in Mandarin, both written and spoken with a certified language test (minimum HSK 3) Bachelor's degree in Hospitality, Sales & Marketing, or other relevant fields