**Job Purpose**
Provide input to and lead the implementation of AFR Ops/CS strategy to deliver flow of goods and information across the customer's global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.
**Main Responsibilities**
- Provide input to develop AFR Ops/CS strategy in line with business strategy and requirements, corporate guidelines and policies
- Lead development of air freight forwarding plans and budgets, and achievement of productivity targets and measures to provide air freight forwarding for internal and external customers
- Develop and implement plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc.
- Meet commercial air line haul requirements for the designated area in the country/ region and hub within the prescribed cost and budgetary guidelines
- Lead implementation of tight financial control and maintenance of operating protocols on an area basis for the commercial air line haul activities
- Explore alternatives to enhance service, secure cost-effective and competitive line haul, and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets
- Oversee RFQ development and clearly communicate guidelines for development of RFQs, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls and TRB calls
- Lead pricing activities and responses to enquiries in a timely, efficient and globally competitive manner, guide regions/ countries on pricing, and monitor timely and accurate updating of local tariff
- Direct development and maintenance of data bank of country specific information to enable quick responses to specific network queries
- Build and secure business relationships with customers through regular customer visits
- Monitor account performances to win new/ additional and retain existing business, and provide monthly reports to management
- Periodically review processes and develop systems to enhance service quality and alignment with company's direction and long-term goals
- Prepare plans, train and deploy staff and their discipline in the flights control center
- Analyze complex issues, benchmark, identify opportunities and introduce best practices for AFR Ops/CS focusing on increasing effectiveness and efficiency
**Requirement**:
- Bachelor Degree
- English fluency, verbal and written
- Ms Office Literacy
- Having more than 8 years experience in Freight Forwarding Industry
- Having experience in leading a team