Lead & manage the systems, technologies, strategies and processes that help companies manage their relationships with existing & potential customers to increase repeat order revenue.
Build strong relationships with priority customers through online & offline strategies.
Lead strategies & execution to improve customer experience.
Manage loyalty programs to increase loyal customers.
Manage referral programs to increase referral customers.
Make customer research & profiling to get deep insight of customers.
Profiling customers to discover customer lifetime value.
Manage & utilize prospect databases to get potential customers.
Lead team to achieve objective & metrics of CRM.
Resolved consumer complaints that require further investigation; as well as aim to improve the organization's overall customer satisfaction ratings.
Give constructive feedback to CRM Officers to improve day-to-day job performance; also evaluate daily, weekly, and/or monthly reports from CRM officers.
Male or female with a maximum age of 30 years old this year.
Must possess at least Bachelor's Degree in any education major, a degree in Communication or Public Relation may be an advantage.
Have at least 1-2 year(s) of working experience in the Customer Relation Management and Outbound Sales field or equivalent experience in Sales B2B Business.
Excellent interpersonal, presentation, and communication skills (both verbal and written; proficiency in English may be an advantage).
Possess or quickly develop good negotiation and conflict resolution skills.
Able to build a positive working relationship with team and clients or customers.
Well-developed time management skills including the ability to identify, prioritize and complete tasks and schedules in an effective and timely manner.
A team player with leadership skill and able to work in a fast-paced environment with target and detail-oriented.
Willing to be placed in Bogor, West Java area and attend an off-site business meeting or visitation when necessary.