You will own client engagements / contracts across geographies - Operations support for establishing processes, metrics identifications and reporting
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met
Required Technical and Professional Expertise
Experience of 12+ years of experience in Finance domain and preferably in a BPO environment
Validated skills and experience in handling various aspects of Record to Report
Prior Exposure in having implement ERP or oracle tools in F&A environment
Ability to exponent and engage multiple customers across the globe and handle critical issues
Focus on implementation - essential for delivery as per SLAs/ SOW
Technical and Professional Qualification
A Chartered Accountant or Masters in Business Administration-Finance
Proven experience in end to end Record to Report process. In depth process knowledge in central finance reporting, management reporting and reports
Ability to influence people internal/external customers, Operations and Finance partners
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications