Call Center Manager

**Jakarta**:
**Indonesia**:
We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements.
As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
**Responsibilities**:
Conduct effective resource planning to maximize the productivity of resources

Develop objectives for the call center's day-to-day activities

Hire, coach and provide training to personnel to maintain high customer service standards

Monitor and improve ordering, telephone handling and other procedures

Collect and analyze call-center statistics

**Requirements**:
Solid understanding of reporting and budgeting procedures

Experience in basic financial analysis

Proficient in call center equipment/software programs

Excellent organizational and leadership skills with a problem-solving ability

Experience in customer service is required