Call Centre Manager

Develop objectives for the call center's day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management

Requirement
- **Indonesian native (working in Malaysia, Indonesia, Philippines, Singapore and keen to come back to Indonesia)**:

- At least 2 years of working experience in call centre industry.
- Strong verbal and written in english communication skills.

**Salary**: Rp17,000,000 - Rp25,000,000 per month

Application Question(s):

- Are you indonesia native?