Chief Operating Officer

**Responsibility**
- Manage a team of technical and operation staff with ensuring smooth implementation within the operations department.
- Comprehensive Technology Product knowledge of all area of the Business Including Technical Support, Customer Service, Fitment Installation Management, with Debtors and Finance awareness.
- Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
- Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
- Resolve customers enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
- Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
- Ensure timely and accuracy for weekly/monthly report for management review.
- Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.

**Requirements**:

- Extensive team leadership experience
- Preferred industry experience in Software, Electronics, IOT, Automotive
- Minimum of 5 years experience in the industry, experience in a similar industry is an added advantage
- Strong Command of English
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Technically independent with good initiative
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
- Ability to use Excel to Reconcile Billing/Reporting/Data Exports