Responsibilities Develop and implement effective collection strategies to minimize delinquencies and defaults. Manage and lead a team of collection officers, providing training, guidance, and performance evaluations. Monitor and analyze collection data to identify trends, areas for improvement, and potential risks. Ensure compliance with all regulatory requirements and company policies. Collaborate with other departments, including credit risk and customer service, to ensure seamless operations. Handle escalated collection issues and negotiate with clients to resolve outstanding debts. Prepare and present regular reports on collection activities, performance metrics, and recovery rates. Stay updated with industry best practices and changes in regulations affecting collections and the SME sector. Requirements Bachelor's degree in Finance, Business Administration, or a related field. Master's degree is a plus. Minimum of 5 years of experience in collections, preferably within the financial services or multifinance sector. Proven track record of managing a successful collection team and achieving targets. Strong understanding of SME products and the unique challenges associated with them. Excellent communication, negotiation, and interpersonal skills. Proficient in using collection software and other related tools. Analytical mindset with the ability to interpret data and make data-driven decisions. High level of integrity and ethical standards. About Moladin Moladin is Indonesia's leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin's vision is to be a positive driving force in the physical and social mobility of all the people it touches ("Mobility for all").
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