Customer Care Agent

**Responsibilities**:- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.**Requirements**:- Bachelor's degree or equivalent- 1-2 years proven experience in supporting client success- Excellent written and verbal communication skills- Ability to address complaints and issues with effective solutions and a positive attitude- Passion for delighting customers with above and beyond service- Excellent time-management and prioritization skills- Familiarity with CRM system- Willing to work shitftingK6ArZMmsAv