Customer Experience

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry.
- Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe.
- Maintain the daily targeted numbers of resolved inquiry status within comitted SLA / resolution time.
- Provide accurate, valid and complete information and give an update to customer by following communication guideline n procedures.
- Ensure all the documentation, approval and all necessary data has been filled out in the system properly for any inquiry result.
- Keeping records of interactions with customers in the system, process accounts and file documents of customer. Daily/Monthly report need to be prepared accordingly.

**Requirements**:

- At least a Bachelor's Degree from a reputable university with an excellent GPA (preferably accounting/finance/business administration).
- Advanced in Microsoft Excel skills, MS Word, Microsoft Office is a must and have experience in a call center or customer service.
- Having experience in lending business of financial institutions with a minimum of 1 year related to lending operations.
- Good customer service orientation and excellent interpersonal and relationship skills.
- Care about doing an excellent job and exceeding expectations with the quality of what you do in fast-paced environment.
- Solid oral and written communication skills and able to communicate the process recommendation properly in an operational area.