Customer Experience Specialist

Details of the offer

Ensure our customers can have an easy transaction and understanding of our products according to their needs.
Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc)

Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions

Managing FAQ, CS Manual Book (SOP), and process at our marketplace (Tokopedia, Shopee, Lazada, etc)

Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager

Responsible for any ad-hoc projects from users and teams
Bachelor's degree from any major

Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred

Customer-oriented attitude and mindset

Good communication skills and problem-solving

Experience in using CRM (Qontak, Salesforce, Zendesk, etc)

Enjoys working in a fast-paced environment with an entrepreneurial spirit and willingness to constantly innovate processes

Stay up to date with the latest technology and best practices

Proficient in English, both oral and written is a plus


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Customer Relation Officer

_VPlus is a digital platform for financial services that is looking for Professional Customer Relations for those with skills and previous experience in main...


Vplus.Id - Jakarta

Published a month ago

Customer Relation Staff

_VPlus is a digital platform for financial services that is looking for Professional Customer Relations for those with skills and previous experience in main...


Vplus Platinum 8 Indonesia - Jakarta

Published a month ago

Host Live Streaming Assistant

**Key Responsibilities**: - Plan and execute interactive and entertaining live streams to enhance brand visibility and boost sales. - Planning involves gath...


Kanmo Group - Jakarta

Published a month ago

Senior Enterprise Customer Success Manager (M/F/D)

At Chaos Cylindo, we're bringing 3D product visualisation to global brands and retailers in a photorealistic and user-friendly manner. We have a rapidly expa...


Chaos - Jakarta

Published a month ago

Built at: 2025-01-08T22:41:05.596Z