**Ericsson Country Unit**:Indonesia
**Location**:Jakarta
**Travel Required**:Up to 25%
**Open to external referrals**:Yes
**Be part of the team**:
As the tech firm that built the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark.
When joining our team at Ericsson you are empowered to learn, lead and perform at your best, crafting the future of technology.
This is a place where you're encouraged as your own flawlessly outstanding self, and celebrated for the skills, talent, and perspective you bring to the team.
Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**:
Our team is now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries are fulfilled towards one customer account.
This role will be responsible for leading all aspects of end to end operational performance towards the account according to agreed targets.
The COM shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule.
The COM can take on the role as CFR in the pre-sales phase.
It is critical for ensuring communication to the KAM and Service Delivery organization for specific progress and support as well as towards Engagement Practices for providing input into opportunities towards the customer.
Relevant information should also be communicated towards the Supply team.
Come and join us!
**You will**:
- Deliver portfolio as well as communicate and follow up on dependencies between projects
- Manage direct and support the delivery as well as ensure that delays in projects that may impact others in the portfolio are communicate
- Deliver customer and partner engagement, manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
- Create and maintain customer relations to improve customer confidence and further develop the business
- Manage portfolio finances and initiate actions when not meeting financial performance expectations
**To be successful in the role you must have**:
- Minimum Bachelor Degree of Engineering, Master Degree is advantage
- At least proven 10-15 years experience from a leadership role, of Operations and or managing customers, preferably from the area of Service Delivery and / or Operations in telecommunication industry
- Proven track of delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
- Demonstrated ability in financial acumen, business understanding, financial analysis skills, Customer and Market insight, negotiation, project management, knowledge sharing & collaboration
- Excellent English proficiency in communication and presentation skills, strong leadership & business process organizing
**What´s in it for you?
**
Here at Ericsson, our culture is built on over a century of courageous decisions.
With us, you will no longer be dreaming of what the future holds - you will be redefining it.
You won't develop for the status quo but will build what replaces it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.
Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
**What happens once you apply?
**
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value?
Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up?
Do you believe that diverse, inclusive teams drive performance and innovation?
At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.
**We are proud to announce at Ericsson **Indonesia**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021.
**Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessme