Customer Service Manager

**Responsibilities**:
Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Maintain an orderly workflow according to priorities
Minimum 2 years of experience as a Customer Service Manager in related industries

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Working knowledge of customer service software, databases and tools

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation