Customer Service Manager

**Jakarta**:
**Indonesia**:
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
**Responsibilities**:
Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Adhere to and manage the approved budget

Develop service procedures, policies and standards

**Requirements**:
Strong client-facing and communication skills

Working knowledge of customer service software, databases and tools

Excellent knowledge of management methods and techniques

Proven working experience as a customer service manager, retail manager or assistant manager

Experience in providing customer service support