Customer Service Trainer

**Jakarta**:
**Indonesia**:
We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.
If you're familiar with teaching soft skills like negotiation and problem-solving, we'd like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients' needs.
**Responsibilities**:
Maintain updated records of training curricula and material

Coordinate mentorship programs for new customer service representatives

Liaise with managers and encourage on-the-job coaching

Identify individual and team skills gaps

Conduct role-playing activities to develop interpersonal skills

**Requirements**:
Additional certification in training is a plus

Work experience as a Customer Service Trainer or similar role

Knowledge of Learning Management Software

Experience in sales or customer service positions is a plus

Familiarity with interactive learning activities