Job Description:
- Provide first-level support to advertisers who place ads through Ad Studio.
- Manage all queries, requests, and feedback received through the chat service, ensuring timely resolutions and positive client experiences.
- Use critical thinking to craft tailored responses to customer queries, supplementing them with templated responses when necessary.
- Identify sales opportunities and either pass them on to our Sales team or provide support as a consultative partner who thinks outside the box.
- Possess an in-depth knowledge of Ad Studio products and communicate this knowledge accurately to advertisers.
- Utilize internal systems to log issues and escalate technical queries to our internal support teams.
- Occasionally work on ad hoc support tasks outside of the general chat queue.
**Requirements**:
- An experienced chat customer success representative with a minimum of 1 year experience in a similar role
- Quick learner with excellent attention to detail.
- Critical thinkers who can craft bespoke responses and do not fully rely on templated responses.
- Has an interest in advertising and marketing. Highly motivated, proactive, and adaptable to change.
- Excellent troubleshooting and problem-solving skills.
- Team player with the ability to work as an individual.
- Strong written and verbal communication skills.
- Flawless written communication skills. You speak one of these languages natively: German, Portuguese, French, Spanish, Italian, and English (C2). If your native language is German, Portuguese, French, Spanish, or Italian, then you also speak English at a B1 level or higher.
- Prior experience with Salesforce case management is a plus.
**Salary**: Rp10,000,000 - Rp16,000,000 per month
Application Question(s):
- Do you speak other languages, aside from Bahasa and English?
**Experience**:
- Customer Success Chat: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Jakarta (preferred)