Customer Support Agent

**Requirements**- Proficiency speaking and writing in **Bahasa Indonesia** and English;- Computer literacy;- Able to identify ways of solving the problem and present the solution in a verbal and written manner;- Strong interpersonal skills;- High level of professionalism;- Attention to detail and punctuality;- Own a laptop (Windows with a minimum of **8Gb RAM** Memory or Apple Mac **2015 model onwards**.);- Stable internet connection.**Responsibility**- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;- Identify customers' needs to achieve customer satisfaction;- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.**Benefits**- Working for a dynamically growing company;- Challenging but exciting tasks with our own product;- Training is provided;- Competitive salary;- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am followed by 2 days off);- Remote work.Application Question(s):- How many GB RAM does your laptop have?**Language**:- Bahasa Indonesia (required)- English (required)