Customer Support Agent (Remote Job)

Requirements:

- Computer literacy;
- Able to identify ways of solving a problem and present a solution in a verbal and written manner;
- Strong interpersonal skills;
- High levels of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than the 2015 year;
- Stable internet connection.
Comfortable working place (secure home office).
**Responsibilities**:

- Handle any incoming customer inquiry within the set time range via different communication channels:

- Identify customers' needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
**Benefits**:

- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Paid probation period is provided;
- Competitive salary (up to 400 US Dollars);
- Working on a shift schedule (day and night shifts, from 9 am to 9 pm / day off and from 9 pm to 9 am / 2 days off)

**Job Types**: Full-time, Contract

**Salary**: Up to Rp550,000,000 per month

Application Question(s):

- How much RAM Memory your computer/laptop you have?
- What is your salary expectation?
**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)
Shift availability:

- Day Shift (preferred)
- Night Shift (required)
- Overnight Shift (preferred)