**FINXFLO is looking for passionate Customer Support Executive to support our growth based in Jakarta!
**
FINXFLO is a MAS-regulated crypto brokerage designed to help traders access the best prices with an unparalleled level of transparency and efficiency.
We are looking for a professional and interpersonal Customer Support Executive, to ensure that a standardized level of service is maintained for all customers.
**In short, what you will be doing**
- Ability to process/analyse complex and large amounts of business, product, and service information to make sound recommendations for improvements/enhancements
- Maintaining operational performance and quality assurance of the Service team (based in Jakarta) through regular communication and alignment with the FINXFLO HQ.
- Analyse customer and system incidents and report on key trends while identifying process improvements
- Tier 1 and Tier 2 customer service support
- Demonstrates integrity and the ability to resolve to challenge interpersonal and customer/business situations
- Ability to manage complex escalations.
**What you need to bring along**
- Literacy in **English**:
- Knowledge of Crypto would be preferred, but not necessary
- Able to manage the function independently
- People-oriented and professional
- Taking initiative is a pre-requisite and strong sense of urgency
- Culturally sensitive and positive working attitude
- Ability to work with people at different levels within the Group
- Possess a high degree of personal integrity
**Why join FINXFLO?
**
- **Be at the forefront of a fast-growing start-up in an exciting sector.
** FINXFLO's innovative platform combines the CeFi and DeFi ecosystems to produce the ultimate product.
You'll play a crucial role in the growth of the revolutionary product that will become a key platform behind the success of the businesses in the region.
- **Generous Benefits and Perks.
** We understand benefits and perks matter to individuals.
With that, we have irresistible benefits and perks that you cannot resist.
- **Amazing growth and learning opportunities.
** We are a tight-knit team where everyone grows together.
We'll continuously work with you to refine your strengths and strengthen your weaknesses to further your personal and career development
**Job Types**: Full-time, Contract
**Salary**: From Rp800,000,000 per month