Customer Support Specialist

**Jakarta**:
**Indonesia**:
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
Analyze and report product malfunctions

Inform customers about new features and functionalities

Share feature requests and effective workarounds with team members

Identify customer needs and help customers use specific features

**Requirements**:
Understanding of how CRM systems work

Familiarity with our industry is a plus

Patience when handling tough cases

Experience using help desk software and remote support tools

Experience as a Customer Support Specialist or similar Customer Support role