Desktop Support Engineer

**Jakarta**:
**Indonesia**:
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.
You will help install, upgrade and troubleshoot hardware and software systems.
If you're computer-savvy and enjoy supporting end users, we'd like to meet you.
To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
**Responsibilities**:
Guide users with simple, step-by-step instructions

Test alternative pathways until you resolve an issue

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

**Requirements**:
Excellent problem-solving and multitasking skills

Working knowledge of office automation products and computer peripherals, like printers and scanners

Customer-oriented attitude

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Knowledge of network security practices and anti-virus programs