**Key Responsibilities**:
- ** Marketplace Management**:
- Manage and optimize product listings on major e-commerce platforms (Tokopedia, Shopee, Lazada, Bukalapak, etc.).
- Monitor and analyze marketplace performance metrics to identify growth opportunities and areas for improvement.
- Develop and implement promotional strategies to increase product visibility and sales.
- Ensure product listings are accurate, engaging, and optimized for search and conversion.
- ** E-commerce Strategy**:
- Develop and execute comprehensive e-commerce strategies to drive sales growth.
- Collaborate with marketing, sales, and product teams to align e-commerce activities with overall business objectives.
- Analyze market trends and competitor activities to stay ahead of industry developments.
- Identify and implement new opportunities for e-commerce expansion.
- ** Customer Experience**:
- Ensure a seamless and positive customer experience across all online channels.
- Manage customer reviews and feedback to improve product offerings and service quality.
- Handle customer inquiries and resolve issues promptly and effectively.
- ** Performance Analytics**:
- Track and report on key performance indicators (KPIs) to measure the success of e-commerce initiatives.
- Use data-driven insights to make informed decisions and optimize strategies.
- Provide regular reports to senior management on e-commerce performance and growth opportunities.
**Qualifications**:
- Bachelors degree in Business, Marketing, E-commerce, or related field.
- Minimum of 3-5 years of experience in e-commerce or marketplace management.
- Proven track record of driving sales growth on e-commerce platforms.
- Strong understanding of the Indonesian e-commerce landscape.
- Excellent analytical skills with the ability to interpret data and make strategic recommendations.
- Proficient in using e-commerce tools and platforms.
- Exceptional organizational and project management skills.
- Strong communication and interpersonal skills.
- Fluent in Bahasa Indonesia and English.