Jakarta, Jakarta- Work Type: Full TimeWe are seeking an experienced Enterprise Solution Manager to join our product team and lead the management of enterprise clients for our School Management System. This individual will play a pivotal role in overseeing integration projects and delivering tailored product solutions to meet the unique needs of our enterprise clients.
**Responsibilities**:
**_ Client Relationship Management:_**- Cultivate and maintain strong relationships with enterprise clients, acting as the main point of contact for all communication and inquiries.
- Understand the unique needs and goals of each client, ensuring their satisfaction and loyalty.
- Provide ongoing support and address client concerns promptly.**_ Project Integration:_**- Lead and manage integration projects for enterprise clients, ensuring seamless implementation of our School Management System.
- Collaborate with cross-functional teams within the product department, including development, design, and QA, to deliver integrated solutions on time and within scope.
- Create and manage project timelines, identifying and mitigating potential risks.**_ Product Solution Development:_**- Work closely with clients to understand their specific requirements and customize product solutions accordingly.
- Collaborate with the product development team to relay client feedback and contribute to the enhancement of our School Management System.
- Provide training and documentation to clients on new features and updates.**_ Technical Expertise:_**- Possess a deep understanding of the technical aspects of our School Management System and Integration Solution to effectively communicate with clients and address their technical concerns.
- Collaborate with the technical team to troubleshoot and resolve issues especially Integration project**Communication and Reporting**:
- Prepare and deliver regular reports on project progress, client satisfaction, and key performance indicators.
- Conduct regular status meetings with clients to ensure alignment and gather feedback.
**Qualifications**:
- Bachelor's degree in Business, Information Technology, or a related field.-
- Proven experience in client management and project integration, preferably in the education technology sector.-
- Strong understanding of School Management Systems and educational technology solutions.-
- Excellent communication and interpersonal skills.-
- Project management experience, including the ability to manage multiple projects simultaneously.-
- Technical proficiency to understand and address client concerns related to software integrations.-
- Problem-solving skills and the ability to think strategically.-
- Willingness to travel as needed for client meetings.-
- Good English Speaking and Writing skill is a Must have**Reporting Structure**:
- The Enterprise Solution Manager will report to the CPO within the Product Team.