Job Description
- Responsible for leading the regional team including FLM subcontractors
- Main Customer interface and point of escalations in region
- To ensure the operations efficiency of the FLM team in regions
- To ensure project standards are implemented and followed up with regional teams including FLM subcontractors
- To coordinate and ensure the FLM set up (resources, tools etc.) in regions for optimum operational efficiency
- Total responsibility of quality of deliverables in the region
- To coordinate and manage weekly, monthly and daily status reports to customer and higher management
- Responsible for managing subcontractors and 3rd party service providers in the region
- Sole responsibility to conclude and making sure network element acceptance (ATP) are completed within the schedule period and in accordance to the standard and quality requirements
- Manage the timely return of faulty parts to FSL (Logistics warehouse)
- Full responsibility on regional SLA/KPI and Network Availability (NAV)
- To analyze faults and propose and implement mitigation actions
- Responsible for escalations of regional operational issues to higher management.
- Main MS interface to Implementation department by close coordination with Roll Out Regional Managers
- Responsible to manage additional circuit provisioning (CR) activities in region
- Responsible for monthly Subcontractor Performance
- Manage day to day Operation LTOA, Cell Low NAV, Genset Monitoring, Incident Report submission and other Key task
Requirement
- Bachelor Degree in Telecommunication, Telecom, Electrical, Industrial, IT Engineering or related major.
- 5 years+ experience in Operation & Maintenance services, especially for Field Operation Maintenance.
- Good organizing and communications capability, can endure hard working and high delivery pressure.
- Fluent in English and Bahasa is a must,
- Able to work in multicultural and fast changing environment.
- Positive attitude, independent, self-driven, self-motivated and good coordination skills.
- Willing to work and travel to all regions of Indonesia.
Job Information
Industry
NORMAL
Employment
Position Level
Manager - Department
Working Hour
Language
English, Indonesia