Posting Description:
**Head of Account Management**:
We're hiring! Aon is currently recruiting **Head of Account Management** to join our Health Solutions team in Jakarta, Indonesia.
**About Aon**:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. At Aon, you will be part of a team which will support and inspire you and provide the opportunities and resources to develop your skills. It is an environment which encourages you to achieve your best - together we'll empower results.
**The Opportunity**:
Responsible for leading Client Management Team to drive its overall strategy and operation. Work with Head of Health Solutions and other solution lines to identify and develop business opportunities that generate long-term client relationships and profitable revenue growth with full range of new and existing products and services.
**Responsibilities**:
**Client Ownership**
- Voice of Deliver Aon United (DAU) across Health Solutions
- Constantly identifying valuable clients and where the biggest opportunities exist, developing client relationships positively, influencing sales, and enhancing client retention and roll-over
- Performing as knowledge resource, providing technical and/or operational expertise regarding key accounts including coordination with different Aon office
- Positive Net Promoter Score from clients and regularly review value proposition to increase overall partnership position
- Developing and maintaining client relationship and building new business relations
**Growth and Sales**:
- Key leadership role in the design and delivery of client and revenue growth plans for Client Management Team
- Shared ownership of implementing growth plans and co-leading to win large accounts with Head of Health Solutions, Head of Sales, and Head of Advisory
- Leading, managing, and implementing the agreed growth plan and budget for allocated client portfolio, and contributing to the annual planning cycle
- Contributing to a regular and dynamic focus on the Market Assessment process
- Formal review of major bids and tenders across the team
**Operational Excellence**:
- Working with Head of Health Solutions to create sustainable divisional growth plans, Local Market Planning (LMP), and management of Aon Connect team
- Managing and supervising the team on day-to-day operations to ensure Operation Excellence critical metrics achieved
- Establishing processes, measuring for monitoring, maintaining, and improving standards that are consistent with Aon's Code of Business Conduct
- Implementing Aon initiatives including but not limited to consulting and advisory, tools and technology
**Leadership**:
- Managing direct reports as required, ensuring that their objectives are aligned with the overall Health Solutions strategy, that their performance is satisfactory and that they are taking the necessary action continually to develop their capability
- Delivering counsel and execution support to clients and colleagues, supporting retention and revenue growth objectives of the team
- Leading and engaging the team in a manner which provides direction, clearly delineated responsibilities, and appreciation of importance and opportunity for the colleagues
- Building trusted relationships with the leadership of other solution lines that facilitates and encourages collaboration and Aon United opportunities
- Building on the strengths of the team, developing hi-po talents, and addressing the gaps in expertise
**Additional Responsibilities**:
- Be an active participant and contributor to the local Health Solutions Leadership and Commercial forums (as required)
- Contributing to various Health Solutions APAC initiatives and other leadership forums (as required)
- Contributing to client solutions development in Indonesia
- Connecting the local country teams with regional colleagues, to bring the best of Aon to our clients and prospects
- Performing other duties and tasks as reasonably assigned by your Manager and members of the Regional Leadership Team
- Maintaining a continual professional development standard through Aon University and any other industry driven licensing or educational requirements
- On-going adherence with the Aon Impact Model (AIM)
**Requirements**:
- In-depth knowledge of the overall employee benefits program, its funding mechanism, broking processes, advisory and consulting, market segments, and marketplaces
- Minimum regulatory requirements as stipulated by OJK and other relevant authority
- Experienced and proven record in leading account management team of related experience in partner engagement, client relationship, and its operation within broking/ consulting/professional services firm
- Excellent in leadership skill, own effective in