Help Desk Specialist

**Jakarta**:
**Indonesia**:
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.
You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas.
The goal is to make sure that customer value is maintained to the standards set forth by the company.
**Responsibilities**:
Follow up with customers, provide feedback and see problems through to resolution

Recommended procedure modifications or improvements

Utilise excellent customer service skills and exceed customers' expectations

Properly escalate unresolved queries to the next level of support

Preserve and grow your knowledge of help desk procedures, products and services

**Requirements**:
Customer service orientation

Working knowledge of help desk software, databases and remote control

Strong client-facing and communication skills

Proven working experience in providing help desk support

Proficiency in English