It Helpdesk

**Responsibility and Scope of work**:
Helpdesk will be layer 0

Handle Ticketing system OTRS

Handle Phone (Ext 5)

Shifting applied

Provide technical assistance and support for incoming queries and issues, related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Ask questions to determine nature of problem.
Remote Permitted, no admin access allowed and no admin password handle by Helpdesk.
Escalated ticket to the next layer

KMDB

Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Provide weekly reports regarding ticket created, solved, escalated, done.
To determine what is our priority and prevent any issue might occurs

**Requirements**:
Willing working under Contract-Based Outsourcing

**Willing to working shifting (3 shift**: 08.00 - 17.00, 16.00 - 01.00, 24.00 - 09.00)

**Placement at Head Office Blibli Jakarta**: Sarana Jaya

Min.
D3 from IT or related field

Good Communication and Good Serving

Already vaccinated min.
1st dose

Willing to do Antigen Test (if needed)