WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards. WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.
As we continue on this journey…. This role will carry out the effective and efficient everyday operations WPP IT. A trusted pair of hands to deal with level 2 and 3 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the IT Service Lead in Sydney and work closely with other teams within IT.
What you'll be doing: Provide on-site/remote support to the WPP agencies located in Bali Ensure IT deskside operations and all standard technology services including AV are delivered as needed Develop excellent relationships with key internal stakeholders (HR, Finance and Admin)
Lead a customer-centred culture, championing activities to empower end users to get maximum utilization of IT, including organising training programmes and the appointment super-users in relevant technology spaces Educate the business on how to use the IT service and maximise benefits Educate the business about IT policies, procedures, security, and compliance Provide remote support, as needed, to WPP agencies across Australia and New Zealand Onboarding and offboarding of new and departing employees, including user account administration. Level 2 and 3 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and stakeholder management throughout the resolution process Escalation of issues to Infrastructure and/or Management teams as required Manage simple user and office relocations Supervise and assist with deployment of new hardware and software to end users Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures IT asset management inventory IT asset procurement and Life cycle management and support the business drive down IT costs. To establish strong relationships with all the IT functions within the WPP IT operating model to ensure the needs of their location are fulfilled
Support WPP Global in promoting global standards and ensuring local implementation Support other IT teams with IT changes and ensure global infrastructure/ OpCo programmes are localised and executed to plan. Support local IT compliance activities What you'll need: 5+ years in an IT service / desk side support role Cross-platform experience in Windows and Mac Can-do attitude Someone that can empathise and communicate effectively with end users Knows how and when to engage management, when needed Builds excellent relationships, based on trust and mutual respect Excellent written and verbal communication skills Able to work with minimal direct supervision Able to manage time effectively and set priorities appropriately Able to maintain professional demeanour under stress Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you: Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
If this role hasn't captured your interest, that's ok! Would you consider sharing your opinion? At WPP, we're always trying to improve our hiring process, so your feedback is appreciated. Don't worry, all responses will not influence any future applications that you may make. https://forms.office.com/r/JdFf70VQdP WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.